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    Terms of Service

    TERMS OF SERVICE

    These Terms of Service (hereinafter referred to as the “Terms”) govern the use of the services provided by Valuta.in.ua Service (hereinafter referred to as the “Service”).

    By using the Service, the User confirms that they have read, understood, and agreed to these Terms, as well as the AML/KYC/SoF Policy and Privacy Policy published on the Service’s website.

    1. GENERAL PROVISIONS

    1.1. The Service provides cryptocurrency exchange operations in accordance with these Terms. 1.2. The Service is not a financial institution, bank, or investment provider. 1.3. These Terms shall be read in conjunction with the AML/KYC/SoF Policy and Privacy Policy of the Service. 1.4. The Service reserves the right to modify these Terms at any time without prior notice. Continued use of the Service constitutes acceptance of the updated version.

    2. USER OBLIGATIONS

    2.1. The User agrees to use only their own funds, wallets, and payment instruments. 2.2. The use of third-party accounts, wallets, or payment methods is strictly prohibited. 2.3. The User guarantees that all information provided is accurate, truthful, and up to date. 2.4. The User agrees not to use the Service for illegal purposes, including but not limited to money laundering, fraud, terrorist financing, or any other unlawful activity.

    3. AML/KYC COMPLIANCE

    3.1. The Service applies a risk-based approach (RBA) in accordance with its AML/KYC/SoF Policy. 3.2. The Service reserves the right to:

    • Request identity verification (KYC);

    • Request Source of Funds (SoF) confirmation;

    • Request additional information and documents;

    • Suspend transactions for compliance review;

    • Refuse service to any User. 3.3. The User agrees to provide requested documents and information within reasonable timeframes. 3.4. Failure to comply may result in the suspension of the transaction and/or a refund of funds in accordance with the administrative procedures outlined in the AML/KYC/SoF Policy.

    4. TRANSACTIONS AND EXCHANGE CONDITIONS

    4.1. Exchange rates are dynamic and may fluctuate depending on market conditions. 4.2. The final exchange rate is determined at the moment defined by the Service (e.g., upon receipt of funds or after a specified number of blockchain confirmations). 4.3. The Service is not responsible for delays caused by blockchain networks, payment systems, or third-party providers. 4.4. The User is solely responsible for providing correct wallet addresses and payment details.

    5. SUSPENSION AND REFUSAL OF SERVICE

    5.1. The Service reserves the right to suspend or refuse any transaction in cases of:

    • Elevated AML/CTF risk;

    • Incomplete, suspicious, or inaccurate information;

    • Suspicion of illegal activity or unauthorized access;

    • Failure to pass mandatory verification procedures. 5.2. The Service is not obliged to disclose detailed reasons for such decisions where doing so may compromise security protocols or AML/KYC procedures.

    6. REFUNDS

    6.1. Refunds are processed strictly in accordance with the AML/KYC/SoF Policy. 6.2. Refunds may be subject to administrative fees, network (gas) fees, or third-party costs as specified in the AML Policy. 6.3. Refunds are made exclusively to the original source of funds unless an alternative is approved following successful verification.

    7. LIMITATION OF LIABILITY

    7.1. The Service is not liable for:

    • Financial losses due to exchange rate fluctuations;

    • Delays in transaction processing caused by external systems or networks;

    • User errors, including incorrect wallet addresses or payment details. 7.2. The User assumes all risks associated with the inherent volatility and technical nature of cryptocurrency transactions.

    8. DATA PROTECTION

    8.1. The processing of personal data is governed by the Privacy Policy. 8.2. By using the Service, the User consents to such processing in accordance with applicable data protection laws and AML/CTF requirements.

    9. GOVERNING LAW

    9.1. These Terms shall be governed by and interpreted in accordance with applicable laws. 9.2. Any disputes shall be resolved in accordance with applicable legal procedures and jurisdiction.

    10. FINAL PROVISIONS

    10.1. Continued use of the Service following any amendments constitutes full acceptance of these Terms. 10.2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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